All about removing find my device

To ensure a smooth experience with our service, we require your assistance. Devices currently equipped with the Find My feature must have this functionality temporarily disabled before we proceed with any service. This step is essential for effective maintenance, repairs, or other necessary procedures.

TL/DR

Using the FindMy app on another Apple Device that's on the same account, go to Devices a the bottom, select the device in for service. Then scroll down and select Remove Device (do not select Erase). It will then prompt you for your AppleID and password to put the device into service mode. Contact us when complete. If this process does not work, see below.

What you need to do:

• Click the Apple Support link at the bottom of the page
• Follow the detailed instructions on the page to disable the Find My feature on your device.

Important Note:

Please note that Apple requires the Find My Device feature to be disabled before any service can begin. This ensures a smooth process and prevents any delays in servicing your device.

Choosing between Temporary Removal and Erasure:

• Temporary Removal: Preserves device data and settings for a faster, smoother service process.
• Erasure (Factory Reset): Removes all data from the device. If you choose this option, be aware that the device will be returned in a factory reset state.

Limitations of Support:

Please be aware that our team cannot assist with Apple ID or iCloud-related issues. For matters related to Apple ID or iCloud, kindly reach out to Apple directly, as they are the designated support for these specific concerns.

Need assistance or have questions?

Our support team is ready to help with repair-related matters. Call 1-800-MY-APPLE for guidance during this process for account related questions.

Remember:

If you choose erasure, the device will undergo an automatic process and be returned in a factory reset state. Ensure all important data is backed up before proceeding.

Thank you for your cooperation. We appreciate your understanding as we work to provide the best service to all our customers.